Someone obviously does care.

I emailed my review of El Charro to the restaurant. Almost immediately, Ray Flores, the owner of the restaurant, emailed me back.

Mr. Flores admitted to problems with the waitstaff.

He also asked to meet with me personally to discuss the matter, an offer I immediately accepted.

It is certainly encouraging that Mr. Flores obviously cares very deeply about the reputation of his restaurant. I look forward to posting a follow-up.